Deliveries: The delivery slabs are now 3 days, 1 day and 12 hours instead of 7 days, 3 days and 1 day respectively. The rates remain the same.

Video Files: You can upload video files and have them transcribed. We support wmv, avi, flv, mpg, mp4 and mov files. The files are converted to mp3’s and then you can order transcripts.

URL Upload: Files can be uploaded by URL’s. Eg. YouTube links or podcast links.

Partial Transcripts: After ordering the transcript you can view partial transcripts. The option is in the actions menu in the transcripts page.

Order Cancellation: After the transcript order has been placed you can cancel the order and we’ll refund the applicable amount to you. The applicable amount is calculated from the transcript progress.

Tools: We have also added a slew of tools to modify/clean up the transcripts after they have delivered. The timestamps, speaker initials, blanks and all meta information can be removed. A simple find a replace tools has also been added. These options are available from the actions menu in the transcripts page. The transcript text can also be copied directly to the clipboard from as opposed to download the files.

Thank you for using Call Graph! Comments/feedback are most welcome.

New Features/Enhancements

• Ability to set the timestamp format in the file name. There are 9 presets available.
• The toolbar and icons have been redone. Better graphics and looks.
• The system tray icon now has a indicators for recording and Skype authorization.
• New option in popup menu which shows the last notification message.

Bug Fixes

• The echo/lag issue has been fixed.
• MP3 conversion failure for files with apostrophe’s in their names has been fixed.
• Crashes when exiting Call Graph has been fixed.
• The flash plugin in Call Graph Browser has been updated to the latest version.

Please upgrade now. Do not forget to authorize Call Graph after the update. As always, comments and feedback is most welcome.

We have made it super easy to order transcripts of your audio files. Now you do not need to create an account beforehand. Just go to our homepage, click on the upload files button and select your file and upload it. We will create a temporary account for your upload session and link the account to your PayPal email address when the payment is made. An auto generated password will be sent to your email address and which you can then use to login to your account.

If we detect that you already have an account on Call Graph then we’ll link the temporary account with the old one and move all your data there.

Sample transcripts cannot be ordered from the temporary account. You have to create an account and verify your email address and then upload the files. Sample transcripts can now be ordered from Guest Accounts. You can create an account after uploading file to the Guest account. We provide one free sample transcript. Try it out!

We have also added a detailed description of our transcription process. Have a look.

Our our transcription subsytem has undergone a complete revamp. As a result there are several changes to it. The major one’s are:

We have transitioned to a complete manual process for transcription from an mixed automated and manual process. This means

• No more screening of the files
• Flat 0.50 per minute rate for all kinds files
• Improvements in quality of transcripts

Transcript orders can be placed from the uploaded records page. Earlier it was from the transcript page which used to list all the screened recordings.

The limit of 60 seconds on transcripts orders has also been removed. Transcript orders can now be placed for files of any length.

Rates

This is another way of uploading recordings to your account on Call Graph. Instead of using the client, you can use your browser to upload files. The files will be added to your account and you can order transcripts of it, share it, play it back etc. Click on the ‘Upload’ button in the sidebar of the uploaded records page, browse to the folder where your file is stored and select the file. A upload progress meter will appear and once its complete it should appear in your uploaded records page.

Try it out. Useful for ordering transcripts of recordings made with clients other than Call Graph or of edited podcasts. The rate charged will be our usual rate, $ 0.50 per minute of recorded audio.

Premier Edition Trial

Trial of the Call Graph Premier (Ad Free) Edition is also available now. No signup required, no obligations. Open the configuration window on your client, go to the ‘Association’ tab and enter the following details and click the ‘Associate’ button.

Email Id: trial@callgraph.in
Password: cg123

That’s it. The advertisements will be removed from the Call Graph Browser.

Additional Storage

Additional storage capacity can be added to any Call Graph account at 50 cents per GB. The options is available from the ‘Plans’ menu, ‘Add Storage’ sub menu item. There is no upper limit to the capacity, it can range from 1 GB to whatever is requested. Check it out. Its available for all the plans.

We are proud to announce the Call Graph Premier Edition, the ad free version. For $1 a month you can get the same features of the Call Graph Standard Edition, but without the distraction of advertisements. You need to create an account with us, choose the Premium Edition from the Plans page and enter your registration details on the client. The ads will go away after that. It works from version 1.1.1.0 upwards.

We have also introduced new plans with a focus on online collaboration for work groups. Five plans, namely Enterprise, Large, Medium, Small and Micro are available now. You can check out the feature comparison from the plans page.

http://crims.callgraph.in/plans.php

The Individual Plan is free and offers 1 GB of storage space and 1 sample transcript free. However it only allows one associated machine with each account.

We are working on several new features for the team plans, Email digests, RSS feeds etc. Suggestions, feedback are welcome as usual.

We get a lot of queries on the Linux and Mac version of our clients. We have a linux client but unfortunately it is not upto the mark. So we have decided to take it offline and work on revamping it. We will re release it sometime early next year (going by our current schedules). A Mac port is also planned around the same time.

If you would like to get your hands on an pre-beta version, then please leave a comment below and we’ll inform you as soon as its done.

We added a small new feature today: now you can specify a different association password than your account password. By default both the passwords are same. But there might be cases where you want it to be different eg. when your account is being used by several people for uploading. This password cannot be used for logging into the account, only to associate your machines with your account. So you can share this password with all of your team and be assured that noone will be able to mess around with the uploaded records. Very useful if you want to track and monitor your team.

To change the association password, go to the settings page and specify a new password. And then associate your clients with the account once more. If any client uses the old password, then the uploads will start failing. Note that this will happen only if the association password is different from the account password. So if you do not change it then you are okay.

A brief note on passwords by the way. There was this news article sometime back; a rouge admin changing the password of a user because he did not like it. The bigger mistake here is that the passwords are stored in plain text which enables the admin to see what the passwords are. But in our system, its hashed. Even if we want to know what your password is, we cannot. We see only the string of characters which cannot be decoded back. So you can be sure that your passwords are safe with us.

Please let us know what you think of this feature. Comments/feedback are welcome.

We recently added a small but very useful feature to CRIMS: Autosuggest. This feature provides you with automatic suggestions on possible value when you want to share a call record or when you are doing an advanced search. Here’s some screenshots of it in action.

Its a small change but it helps immensely and saves a lot of typing. Thanks to Pat for suggesting this feature.