If an error is detected in connection between Skype and Call Graph during the recording, then the recording is stopped prematurely and a notification is displayed to that effect. Here’s how you can resolve the issue.

• Check if you have any other Skype plugin installed which is causing a conflict. Try disabling them and record a test call to see if it works. Generally if you have another recording plugin, it will conflict. You’ll have to choose between the other plugin and Call Graph.
• Check if your firewall is blocking the connnection between Skype and Call Graph. Try adding an exception rule for Call Graph.

If you require help in resolving it then please contact us or leave a comment here.

Call Graph needs to connect to the Skype API so as the get the voice data. Skype should automatically ask you now to authorize Call Graph and once you’ve permitted it, you are all set. But sometimes that never happens. Here’s a step by step tutorial on how to authorize CG to connect to Skype.

Click on the image to enlarge.

Step 1: Go to Skype – > Tools -> Options

Step 2: Click on ‘Advanced’ tab on your left navigation bar.

Step 3: Click on that ‘Manage other programs access to Skype’ link at the bottom of this window.

Step 4: Click on the ‘Change’ button. If you do not see Call Graph listed there, then try restarting both Call Graph and Skype. If that doesn’t work too, restart your PC.

Step 5: Authorize Call Graph to connect to Skype and click on the OK button. The Call Graph task bar icon should show a green tick mark. The toolbar status should have message ‘Ready to record’.

If you get a message from Skype “Another application (CallGraph.exe) is attempting to access Skype, but we are unable to respond. Please try to restart application.” then please try restarting both Skype and CallGraph. To restart CallGraph, right click on the CallGraph system tray icon and choose exit from the popup menu.

If you do not get any message from Skype then try making a call to echo123 from Skype.

If you have authorized CallGraph and still can hear only one side of the conversation in the recorded file, then it might be a problem with your stereo file playback settings. Please try recording in the mono mode. The setting is in configuration -> recording tab.

Leave a comment or get in touch with us if you need any help.