Call Graph

CallGraph is a audio recording plugin for Skype.

The most common reason is that CallGraph is not authorized to connect to Skype. Please authorize CallGraph manually and try again. For step by step instructions click here. Please run the interactive demo for a test.

Please try recording in mono format. The setting is in Configuration -> Recording tab. If it works then please check your media player's stereo file playback configuration.

On your PC's 'My Documents\My Call Graphs' folder by default. It can be changed from the general tab of the configuration window.

CallGraph Browser is a Web2.0 style UI for CallGraph Skype plugin. It is a Mozilla XULRunner application which fetches data from the plugin and displays it. Please click here to read more about the technology behind it.

Please try installing CallGraphBrowserSetup.exe separately. Or install the latest version of Firefox on your PC and try installing CallGraph again.

Yes. Please purchase the Premier Edition ($12/yr or $25 one time fee).

Yes.

Yes.

No. CallGraph does not have any restrictions on time or duration. You can record for as long as you want.

No. CallGraph Standard Edition is a freeware.

No. Recording happens on the plugin. The recorded files are stored on your hard drive.

CallGraph redirects audio data to and from Skype in order to record the call. For this it needs to connect to Skype and use the API. Without authorization CallGraph will not be able to record both the sides of the call. Please note that we do not collect any private data from Skype.

Because the recording parameters specified are not supported on your PC. Please try with default settings.

After each update the authorization has to be redone.

Because the recording is set to stereo mode. Please set it to mono for the channels to be mixed into a single track.

We provide services such as online storage, transcription, collaboration tools, sharing and commercial support. The association option links the plugin with an account on our CallGraph website. Click here to find out more. Sign up now and get 1 GB of online storage space and 1 sample transcript free!

No. The files are always saved to your hard disk first. They are uploaded only when it is explicitly initiated.

CallGraph is a product based on the Freemium business model. We offer basic services of recording and sharing free and offer premium services of transcription, online collaboration tools and commercial support. Click here to learn more. Sign up now and get 1 GB of storage space and 1 sample transcript free!

The files are uploaded to your account on CallGraph and submitted for screening. Once screening is over you can place an order for the transcript. The rates are USD 50 ¢ per minute.

The files are uploaded to your account on CallGraph and a mail is sent to your contact with the details of how to access it. Only your contact can access it. CallGraph plugin is not needed to access it.

Yes. Please contact us for a quote.

Yes. Please contact us with your requirements and we'll get back to you.

Yes! Please drop in a line here. We cannot promise to implement them but we will definitely consider them.

The records can be edited with any standard Audio Editing program. Please try out Audacity. It is a free, open source application and had advanced editing capabilities.

Not at the moment. However some of users have reportedly been able to use CallGraph with Camtasia Studio.

Not at the moment. Please consider ordering a customized version.

Here.

The Premier Edition is the no advertisements version of the CallGraph plugin. In the Standard Edition the CallGraph Browser contains advertisements.

There are no differences in features of Standard and Premier Edition currently.

Yes, it can be done from the Upgrade page of your CallGraph account.

No distractions, priority customer support, faster CallGraph Browser.

1) Create an account on CallGraph 2) Verify your Email Id 3) Go to the Upgrade page and click on 'Subscribe' or 'Purchase' button 4) Make the payment via PayPal 5) Follow the instructions presented

We use standard website advertisements in the CallGraph Browser.

Only in the CallGraph Browser.

Yes. Please check our blog for details.

Upload the files to your account on CallGraph, click on the order transcripts link and make the payment.

Yes. The Individual Plan is the right fit if you intend to use only the Transcription services.

We currently support transcription of conversations recorded in English.

Our lowest rate is 50 ¢ per minute of the recorded audio.

Yes. We transcribe a random 2 to 5 minutes segment of the file as a sample. Sample transcript orders are free of charge.

Yes, its available on here.

Please cerate an account, upload the files, click on the order transcripts link and choose sample transcript from the dropdown.

Around 95%. Incomprehensible words are timestamped and marked with a blank.

Click on the 'Upload Files' menu item, click on 'Browse' to choose a local file and click on upload. The files will be uploaded to a temporary account on CallGraph if you are not logged in. Once you make the payment it will be linked to your PayPal account id and you'll be sent a mail with a auto generated password.

Yes. Launch the CallGraph Browser on your PC, go the recordings page, click on the 'Actions' link beside the filename and choose 'Transcript' from the dropdown menu.

Transcripts are processed manually. A detailed description is available here.

Multiple CallGraph plugins can be associated with each account on CallGraph website where the recordings can be uploaded. Plans start from as low as $5 per month.

From 5 to 250 depending upon your plan. Please contact us if you need more.

Yes, by using a different password for account access and association.

We have plans starting from 5GB to 250GB. Additional storage space can be added anytime at $0.50 per GB.

Yes. We use Amazon Simple Storage Service to store the uploaded files. No one except the account holder can access these files.