CallGraph.Biz

CallGraph is a audio recording plugin for Skype.

The most common reason is that CallGraph is not authorized to connect to Skype. Please authorize CallGraph manually and try again. For step by step instructions click here. Please run the interactive demo for a test.

This is probably due to misconfigured stereo file playback. Please try recording in mono mode. The setting is in Configuration -> Recording tab.

It might happen if you are behind a proxy. Please install Mozilla Firefox and try running the installer again.

On your computer's 'My Documents\My CallGraphs' folder by default. It can be changed from the general tab of the configuration window.

CallGraph Browser is a Web2.0 style UI for CallGraph Skype Recorder. It is a Mozilla XULRunner application which fetches data from the Recorder and displays it. Please click here to read more about the technology behind it.

Yes. Please purchase the Premier Edition ($12/yr or $25 one time fee).

Yes.

Yes.

No. CallGraph does not have any restrictions on time or duration. You can record for as long as you want.

No. CallGraph Skype Recorder is a freeware.

No. Recording happens on your computer and the recorded files are stored on your hard drive.

CallGraph redirects audio data to and from Skype in order to record the call. For this it needs to connect to Skype and use the API. Without authorization CallGraph will not be able to record both the sides of the call. Please note that we do not collect any private data from Skype.

Because the recording parameters specified are not supported on your computer. Please try with default settings.

After each update the authorization has to be redone.

Because the recording is set to stereo mode. Please set it to mono for the channels to be mixed into a single track. The setting is in Configuration -> Recording tab.

We provide services such as online storage, transcription, collaboration tools, sharing and commercial support. The association option links the Recorder with an account on our CallGraph.Biz website. Click here to find out more. Register now and get 1 GB of online storage space and one sample transcript free!

No. The files are always saved to your hard disk first. They are uploaded only when it is explicitly initiated.

CallGraph is a product based on the Freemium business model. We offer basic services of recording and sharing free and offer premium services of transcription, online collaboration tools and commercial support. Click here to learn more. Register now and get 1 GB of storage space and 1 sample transcript free!

The files have to be uploaded to our server the order has to be placed for the transcript. We manually transcribe the audio into text and upload it to the account.

The files are uploaded to your account on CallGraph.Biz and a mail is sent to your contact with the details of how to access it. Only your contact can access it. CallGraph Skype Recorder is not needed to access it.

Yes. Please contact us for a quote.

Yes. Please contact us with your requirements and we'll get back to you.

Yes! Please drop in a line here. We cannot promise to implement them but we will definitely consider them.

The records can be edited with any standard audio editing program. Please try out Audacity. It is a free, open source application and had advanced editing capabilities.

Its not on our roadmap at the moment. However some of users have reportedly been able to use CallGraph with Camtasia Studio.

Its not on our roadmap at the moment. Please consider ordering a customized version.

Here.

The Premier Edition is the "ad-free" version of the CallGraph Skype Recorder. In the Standard Edition the CallGraph Browser contains advertisements.

There are no differences in features of Standard and Premier Edition currently.

Yes. Please Purchase the Premier Edition and follow the instructions presented.

1) Go to the Purchase page. 2) Choose an option. 3) Make the payment via PayPal 4) Follow the instructions presented

Text, image and Flash advertisements.

Only in the CallGraph Browser.

Yes. Please check our blog for details.

1) Upload files 2) Order transcript from the drop down menu 3) Pay via PayPal or Credit Card. 4) Monitor progress from the Transcripts page.

For a 1 hour file it will be $45 for a 1 business day delivery (India time). Please use the cost calculator for the exact amount.

We only support credit card payments currently. You can use PayPal or your credit card for the payment.

We cannot currently. However we are planning to add that support in the near future.

Yes. We mark each speaker with their initials (if names are provided/available) or as S1, S2, S3 etc.

Yes. We provide a random 2 to 5 minutes segment transcript as a sample, free of charge.

The Draft Transcript requires proofreading. In case you plan to proofread it yourself you can choose this transcript type during ordering. Please click here to learn more about it.

Yes, its available on here.

1) Upload files 2) From the 'Order Transcript' drop down menu choose 'Sample Transcript' 3) Create an account or login to your account. 4) From the 'Order Transcript' drop down menu choose 'Sample Transcript' 5) Monitor progress from the Transcripts page.

Around 98 to 100%. Incomprehensible words are timestamped and marked with a blank.

Please go to the 'Upload Files for Transcription' page, click on the 'Browse' button and then click on the 'Upload' button.

Yes. Launch the CallGraph Browser on your computer, go the recordings page, click on the 'Actions' link beside the filename and choose 'Upload' from the drop-down menu.

Transcripts are prepared manually. A detailed description is available here.

Please send us a short sample file via YouSendIt We will explore the possibility of adding the support to our site. If not, you'll have to convert the files to either mp3 or wav format yourself and then upload.

Please check Audacity. Its a free open source program and has a wide support for different file types.

English only currently; both native and non-native speakers.

The transcript will be confidential to a high degree. We split up the files into smaller parts and distribute it to our transcribers. Nobody but our employees and contractors have full access to the audio file.

Yes, we can. Please send the document to support@callgraph.biz.

Multiple CallGraph Recorder's can be associated with each account on CallGraph.Biz website where the recordings can be uploaded. Plans start from as low as $5 per month.

From 5 to 250 depending upon your plan. Please contact us if you need more.

Yes, by using a different password for account access and association.

We have plans starting from 5GB to 250GB. Additional storage space can be added anytime at $0.50 per GB.

Yes. We use Amazon Simple Storage Service to store the uploaded files. No one except the account holder can access these files.